Aximmetry Support Options
Get tailor-made assistance directly from Aximmetry HQ in English, customized to meet your specific
needs.
Service
Access
Intensity
Price
Monitored by Aximmetry Technicians
Registered users can post questions on Aximmetry Forum
Registered users can post questions on Aximmetry Forum
Guaranteed response time within 15 working days
FREE
Maintenance+ plan
Access to Aximmetry Support Ticketing system (one user only)
+
When purchasing a new license, in the 1st year of the Maintenance+ plan, clients are eligible for a 30-minute consultation with Aximmetry support per month
+
When purchasing a new license, in the 1st year of the Maintenance+ plan, clients are eligible for a 30-minute consultation with Aximmetry support per month
Guaranteed response time within 5 working days
Can be purchased on the Aximmetry Webshop
Check up-to-date pricing at https://aximmetry.com/products
Check up-to-date pricing at https://aximmetry.com/products
Tailor-made online consultation
Remote consultation with Aximmetry Engineer
+
Remote accessing Client’s PC if required
+
Remote accessing Client’s PC if required
Pre-scheduled
Charged by the hour or can be purchased as a package (packages start from 10 hours).
Ask sales@aximmetry.com for an estimate
Ask sales@aximmetry.com for an estimate
Long-term Support Plan
Access to Aximmetry Support Ticketing system
Guaranteed response time within 72 hours
Event Support
Combination of access to Aximmetry Support Ticketing system
+ Instant messaging
OR
Remote consultation
+ Instant messaging
OR
Remote consultation
As required
Service
Maintenance+ plan
Tailor-made online consultation
Long-term Support Plan
Event Support
Access
Monitored by Aximmetry Technicians
Registered users can post questions on Aximmetry Forum
Registered users can post questions on Aximmetry Forum
Access to Aximmetry Support Ticketing system (one user only)
+
When purchasing a new license, in the 1st year of the Maintenance+ plan, clients are eligible for a 30-minute consultation with Aximmetry support per month
+
When purchasing a new license, in the 1st year of the Maintenance+ plan, clients are eligible for a 30-minute consultation with Aximmetry support per month
Remote consultation with Aximmetry Engineer
+
Remote accessing Client’s PC if required
+
Remote accessing Client’s PC if required
Access to Aximmetry Support Ticketing system
Combination of access to Aximmetry Support Ticketing system
+ Instant messaging
OR
Remote consultation
+ Instant messaging
OR
Remote consultation
Intensity
Guaranteed response time within 15 working days
Guaranteed response time within 5 working days
Pre-scheduled
Guaranteed response time within 72 hours
As required
Price
FREE
Can be purchased on the Aximmetry Webshop
Check up-to-date pricing at https://aximmetry.com/products
Check up-to-date pricing at https://aximmetry.com/products
Charged by the hour or can be purchased as a package (packages start from 10 hours).
Ask sales@aximmetry.com for an estimate
Ask sales@aximmetry.com for an estimate
You can also access support locally through our network of trusted Aximmetry Reseller
Partners.
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