Introduction
In some rare instances, Aximmetry may require a clean installation to ensure it runs smoothly again on a computer. This involves the complete removal of Aximmetry, followed by a new installation of the software. This document will guide you through the process of performing a clean installation.
Aximmetry Versions 2024.1.0 or Newer
Run the Aximmetry installer.
NOTE: If you have deleted the installer since the initial installation, do not worry. You can run it from Windows Settings -> Apps -> Installed Apps and select the modify option for the installed Aximmetry. Alternatively, you can download the installer again, ensuring it matches the version of your installed Aximmetry.
Click on Repair under Aximmetry, and then select the Clean install option:
Begin the clean install process by clicking on Next:
After the process finishes, you can run Aximmetry and check if the issue still persists.
IMPORTANT: The rest of this document does not apply to you. Do not proceed with any actions below if you have Aximmetry versions 2024.1.0 or newer.
Aximmetry Versions 2018.2.0 - 2023.3.2
Preparation
To avoid the accidental removal of any valuable files, data, or project settings you have created or integrated into your projects, we first recommend making backup copies of your project and calibration files. These are typically located at:
- Project files -> C:\Users\*username\Documents\Aximmetry\Project
- Camera calibration profiles -> C:\Users\*username\AppData\
Roaming\Aximmetry DE\options__Aximmetry DE__XXXXXXXXXXXXXXXXXXXXXXXXXX\__DeviceSetups\ CameraTracking\Cameras\
We highly recommend you make sure you have a copy of all your project files before proceeding.
Uninstallation
After that, uninstall Aximmetry. If the problem appeared when working with an Unreal scene, then uninstall Unreal Editor for Aximmetry as well.
After you've finished uninstalling the software, delete the following folders for residual Aximmetry files:
c:\users\*username\AppData\
c:\users\*username\AppData\
c:\users\*username\AppData\
c:\users\*username\AppData\
Please note that the AppData folder by default is hidden. You may need to adjust your Windows settings to be able see this folder.
Registry Editor
As part of the clean installation process, delete all Aximmetry related entry from Windows' Registry Editor.
For this open the start menu and type "Registry Editor". Launch the program:
Delete all Aximmetry related entries from:
HKEY_CURRENT_USER/SOFTWARE
HKEY_LOCAL_MACHINE/SOFTWARE
Clean Installation
After this, please reinstall Aximmetry, and check if the problem still persists.
Please note that during reinstallation you do not need to install the Content Packages again, as they were not affected by the clean installation process.
Please note that if during reinstallation you choose to install the Content Packages again, then the Content Package files in your Project folder will be overwritten by the new installation. This could lead to losing your project settings if you were using unmodified versions of the Content Package files in your projects.
