Introduction
In some rare cases Aximmetry may require a clean installation to run smoothly again on a computer. This means the complete removal of Aximmetry and a new reinstallation of the software. In this document we walk you through the process of clean installation.
Preparation
In order to avoid removing any valuable file, data or project settings you've created or integrated into your projects, we first recommend creating copies of your project and calibration files for safety reason. These could include files by default kept at:
Project files -> C:\Users\*username\Documents\Aximmetry\Project
Camera calibration profiles -> C:\Users\*username\AppData\
We highly recommend you to make sure you have a copy of all your project files before proceeding.
Uninstallation
After that, uninstall Aximmetry. If the problem appeared when working with an Unreal scene, then uninstall Unreal Editor for Aximmetry as well.
After you've finished uninstalling the software, delete the following folders for residual Aximmetry files:
c:\users\*username\AppData\
c:\users\*username\AppData\
c:\users\*username\AppData\
c:\users\*username\AppData\
Please note that the AppData folder by default is hidden. You may need to adjust your Windows settings to be able see this folder.
Registry Editor
As part of the clean installation process, delete all Aximmetry related entry from Windows' Registry Editor.
For this open the start menu and type "Registry Editor". Launch the program:
Delete all Aximmetry related entries from:
HKEY_CURRENT_USER/SOFTWARE
HKEY_LOCAL_MACHINE/SOFTWARE
Clean Installation
After this, please reinstall Aximmetry, and check if the problem still persists.
Please note that during reinstallation you do not need to install the Content Packages again, as they were not affected by the clean installation process.
Please note that if during reinstallation you choose to install the Content Packages again, then the Content Package files in your Project folder will be overwritten by the new installation. This could lead to losing your project settings if you were using unmodified versions of the Content Package files in your projects.
